What’s next for secure payments: five need-to-know trends for contact centres Stop seeing payments as an afterthought PCIPal ...

Calabrio have announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Centre ...

Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends - New contact centre CX report ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Zendesk builds on complete service solution to strengthen human and AI partnership for the contact centre zendesk ...

Sabio Group & Avaya helps Transcom eliminate language barriers in customer service AI-powered real-time translation solution ...

Key Insights from the UK Customer Experience Decision-Makers' Guide 2024-25 Contact Centre Download - Sabio ContactBabel ...

Content Guru Headcount Hits Continued Double-Digit Growth In 2024. Contact Center as a Service (CCaaS) Contact Centre ...

Avaya’s ‘Virtual Operations Manager’ how human & AI can alter the way customer experience is managed at the contact centre ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...