From 1 October 2024, employers must pass on all tips to their workers. This is because of a new law known as the ‘Tipping Act’. Tips include money given to employees by customers, as well as service ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

Find a job with our local Citizens Advice. Opportunities are available across a wide range of roles in England and Wales. If you are looking for voluntary roles, including trustee positions with local ...

This post aims to increase our remote service delivery capacity, providing generalist advice focussed on practical cost-of-living crisis support. It will concentrate on delivering advice via channels ...

If you’re thinking of switching, you should check how well different energy suppliers deal with customer service. We’ve compared the largest suppliers across 3 different categories and ranked their ...

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

Responding to Ofcom's announcement on the future of the Universal Service Obligation (USO) and what this means for the millions of people who rely on the UK's postal service, Tom MacInnes, Interim ...

But three in five households are still served by suppliers which score below average Charity is urging firms to continue improving service so people can access support this winter, as record numbers ...